Ticketing System

In order to handle issues more efficiently, we are implementing a new ticketing system. This system allows us to ensure that all issues are received, and responded to in a timely manner.

Please begin using this immediately to report any issues, or questions.

There are numerous ways to open a ticket, so you may choose whichever you are most comfortable with.

E-Mail:
Send problem details to ticket@alternativeaspect.com.
You can include any information you’d like, and also attach files.

Website:
http://alternativeaspect.com/ticket
Here, you can create new tickets or check status of existing tickets for your email address.

Phone:
(585) 200-3110 x1 x1 x2
You can open a ticket over the phone, however you will be unable to track it’s status via the web or email.

Live Chat:
http://alternativeaspect.com/chat
This works fine, if you can catch us online. 

If you have any questions or comments about this new system, please let us know (Contact).